TV Bundle Plan Special Terms

The supply of broadband, phone, electricity and/or natural gas services under this TV Bundle Plan (“Plan”) is in accordance with our General Terms and Conditions for Residential Energy Customers, our General Terms for Broadband Customers (“General Terms”), our Fair Use and Privacy Policies and the following special terms (“Special Terms”). If there is any conflict between our General Terms and the Special Terms of this Plan, the Special Terms will apply.

Introduction

  1. To be eligible for this Plan you must:
    1. switch a new broadband service and a new electricity service to us at the same property; and
    2. bundle these services together on this Plan. If we already provide you with a natural gas service at the same address (or you want to switch natural gas to us), it must also be bundled on this Plan; and
    3. not have received this Plan, or any other broadband or electricity service from us previously at this address.
  2. On this Plan, you’ll receive a 43-inch Smart TV. If available at the time of application, you may upgrade to a larger TV size for an additional cost (published on our website), which will be charged to your Nova account.

Broadband Supply Terms

  1. This Plan includes:
    1. unlimited broadband data delivered over an ADSL, VDSL or Fibre connection; and
    2. the use of our equipment (such as a modem, router or analog telephone adapter) depending on the type of service selected. A $15 delivery fee applies.
  2. The term for broadband under this Plan is 24 months (“Broadband Term”).
  3. If you end your broadband service for any reason before the end of your Broadband Term, an early termination fee of $600 (including GST) will apply.

Energy Supply Terms

  1. The term for electricity and/or natural gas under this Plan is 24 months (“Energy Term”). Your pricing will stay the same during the Energy Term, unless we adjust your pricing:
    1. due to changes to taxes (e.g. GST), levies (including the Electricity Authority Levy and/or Gas Industry Company Levy), the NZ Emissions Trading Scheme, or any other governmental or regulatory changes; or
    2. if, for any reason, the information we have relied on to set your pricing is incorrect and/or requires amendment (e.g. if your metering set-up or capacity and/or pricing category is incorrect or changes during your Energy Term).
  2. If you end your electricity and/or natural gas service for any reason before the end of your Energy Term (e.g. by switching your electricity and/or natural gas supply to another retailer, or if you move to a different address), an early termination fee will apply in respect of each electricity and natural gas Installation Control Point (“ICP”). This fee will be calculated from the date(s) each ICP supply started under the Plan, and will comprise:
    1. an administration fee of $50 (including GST); and
    2. a variable fee of $100 (including GST) which reduces by $10 for every full 30-day period that the ICP has been on the Plan. For the avoidance of doubt, there will be no part reduction for part 30-day periods.
  3. The supply of electricity and/or natural gas is only available in selected regions. It does not apply to or include business or Time-of-Use (TOU) sites, unmetered electricity charges, or distributed generation (i.e., solar export) pricing.

Equipment Supply Terms

  1. We own any equipment (excluding the TV) we supply to you, including any cables and power adapters. If your broadband service ends for any reason, you must return our equipment (unless otherwise agreed), in good working condition, within 30 days. If you fail to return our equipment or return it damaged, we may charge you an equipment fee (published on our website).
  2. If you use your own equipment to access our broadband service, you agree your equipment is your responsibility, and we can’t guarantee or support performance of your equipment or compatibility with our network.

TV Supply Terms

  1. The TV will be despatched to the postal address provided on your application, or to another address advised by you, after we receive full payment of your first invoice on this Plan.
  2. The TV is not transferable, exchangeable, or redeemable, and no cash alternative is available.
  3. We reserve the right to change or withdraw the TV model(s) available with this Plan, as specified on our website or in any promotional material, if those models become unavailable for any reason. If a particular model becomes unavailable after your application but before it is delivered to you, we will endeavour to provide you with an alternative model of comparable value. We will let you know if this occurs and give you the option to cancel this agreement without any early termination fee.
  4. You agree that:
    1. you are responsible for installing the TV at your property.
    2. you will bear the risk of any loss, damage or deterioration of or to the TV from date of delivery (but without prejudice to any rights or remedies you might have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 and/or Part 3 of the Contract and Commercial Law Act 2017). You should check the delivery packaging for signs of damage before signing for it and examine the TV for damage before setting it up. If you notice any damage, please contact us immediately.
    3. before your TV is delivered, you will cancel or put on hold any arrangement you might have with couriers to leave items unattended at your property if you are not home (i.e. an “Authority to Leave”). If you do not do this, the TV may be delivered and left at your property when you are not home and we will not be responsible for theft, loss or damage.

Phone Services

  1. You have the option to purchase our add-on home phone service, which includes unlimited calls to NZ landlines. Separate NZ mobile and international landline calling packages can be added for an additional charge.
  2. If you purchase our phone service, please note:
    1. You must use the equipment we supply.
    2. Your calls will be delivered over your broadband connection using Voice over Internet Protocol. This means if there is a power or broadband outage, you will be unable to make calls using our phone service, including Emergency 111 calls. We recommend:
      1. you maintain or have access to a mobile phone service and keep a charged mobile phone at your property in case you need to call 111 or other emergency call services during an outage; and
      2. if you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our broadband/phone services, you should not sign up for our services.
    3. If you or someone in your household is particularly at risk of requiring the 111 emergency service (e.g. for reasons of health, safety or disability) and you don’t already have an alternative way to call 111 in the event of an outage (e.g. a mobile phone), you can apply to be listed as a Vulnerable Consumer. If you qualify, we will provide you with a means to call 111 in the event of a power failure, at no cost to you. Contact us or visit novaenergy.co.nz/vulnerableconsumer for more information and to apply.

General

  1. This Plan cannot be transferred to a different property and will end if you move, in which case the early termination fee will apply.
  2. Charges may apply to new and/or non-standard broadband installations or other items such as additional work performed by an approved technician. We will let you know if charges apply.
  3. This Plan is not available in conjunction with any other broadband or energy offer from us.
  4. Standard acceptance and credit criteria apply. Our standard fees and additional service charges (published on our website) also apply.
  5. We reserve the right to change or withdraw this Plan at any time without notice.